Returns and refunds

Fourteen days to change your mind, and a separate route if we got the grading wrong.

Your right to cancel

You may cancel an order and return the item for any reason within 14 days of delivery. Tell us first by email, then send the item back within a further 14 days.

The item must come back in the condition it arrived in. Sealed items must still be sealed: breaking the shrink wrap on a sealed record or an unopened kit changes what it is and what it is worth, so we cannot accept those back as sealed stock.

Return postage for a change of mind is yours to pay. Refunds are issued to the original payment method within 14 days of the item reaching us.

If we graded it wrong

Grading is a judgement, and sometimes ours will be off. If an item arrives in materially worse condition than the grade on its product page, that is our error, not a change of mind.

Email us within 14 days with the SKU and photographs of the problem. If we agree, we refund the item in full including both the original delivery charge and your return postage, or we agree a partial refund if you would rather keep the piece at a corrected price.

Damage in transit

Report transit damage within 48 hours of delivery with photographs of the outer packaging as well as the item. We handle the carrier claim; you are refunded or replaced regardless of how that claim goes.

How to start a return

Email support@memorabilia.super-cdn.com with your order reference and the SKU of the item. We reply with a return address and a reference to write on the parcel. Do not send anything back before you have that reference, or we may not be able to match the parcel to your order.